Refund Policy
Last updated October 20, 2026
14-day money-back guarantee
If you're not satisfied with a credit pack or monthly plan payment, you can request a full refund within 14 days of the order date. Refunds are intended for credits that have not been used.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net and look up your order using the email on your receipt, or reply to your receipt email. Approved refunds go back to your original payment method, and the refunded credits are removed from your balance.
Monthly plans
You can cancel a monthly plan anytime from the Billing page; it stays active until the end of the current period. Each monthly payment is covered by the same 14-day guarantee.
More information
Paddle's refund policy also applies to your purchase.